Consumer Duty Diagnostic – Consumer Duty Diagnostic

Welcome to the Consumer Duty Diagnostic

Welcome to the Consumer Duty Diagnostic! By completing the diagnostic for your organisation, you can discover your CD-score and how to drive customer-led, earned growth and compliance – all in less than 10 minutes! It helps you to assess, quantify and easily report on the customer-centric readiness and compliance status of your organisation – and to define a new path to sustainable business growth. The Consumer Duty Diagnostic is a derivative of the C-change diagnostic. You can find out more about C-change best practices and case studies in leading business book, the Customer Catalyst. For any questions, please email us

Welcome!

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